Contact Us

How do I ship to Brunei?

Ship to Brunei


WE NOW SHIP TO BRUNEI! But in order to do so, you must use the Brunei version of the website. You can switch to the Brunei version of the site by clicking the link on the top right corner that says "Switch to Brunei". You can also switch by going straight to Zalora.com.bn .

How do I make my payment? What are my options?

Payment Methods


Credit card

We accept all types of credit cards, both international & local as long as it's a MasterCard OR Visa.


Do you accept debit cards?

Yes! We accept debit cards as long as it's a MasterCard OR Visa.


PayPal

PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. For more information visit About Paypal


IPay88

iPay88 is an Internet Payment Switching Gateway through credit card, Internet Banking (or E-Debit) & Electronic Wallet (E-Wallet), developed by Mobile88.Com Sdn. Bhd.


Cash On Delivery (COD)

COD is an exclusive service we provide to our customers in Klang Valley, for selected postal codes within the delivery by our logistics partner Ta-q-bin. Current delivery times are Monday to Saturday between 08:00 and 21:00.

Please key in your postal code here to find out if we accept COD.


Bank Transfer

Bank Name : CIMB Islamic Bank Berhad

Account Name: Jade EServices Malaysia Sdn Bhd

Account Number: 14070000282108

After payment, please fill in the Bank Transfer slip details as requested by going to http://www.zalora.com.my/banktransfer in order to complete your transaction. You will find the necessary details on the Bank Transfer slip from the ATM/CDM machine or online confirmation screen after payment.

After placing your order, you have 24 hours to make payment and upload your Bank Transfer slip details to avoid your order being cancelled.

What is ZALORA's return policy?

Returns


We have 3 rules of returns Item(s) need to be returned

  1. within 30 days of purchase;
  2. Unworn and unused with the original tags still attached; and
  3. In the original packaging which must be in the original condition.
However, items such as underwear, inner wear, bikinis, swimming trunks, earrings and beauty products are not included in this return policy due to hygiene purposes.

How do I return an item?

Returns Procedure


Items can only be returned for store credit. If you wish to return an item, please fill in the Returns Slip you received with your shipment, and send the item back to us in its original packaging. If you no longer have the Returns Slip, please contact Customer Service and we will email you a copy. Kindly fill in the Returns Slip, pack the item and send it back to:

Tasco Berhad,
Shah Alam Logistics Centre,
Lot No. 1A, Persiaran Jubli Perak,
Jalan 22/1, Seksyen 22, Warehouse C,
40300 Shah Alam, Selangor

Once we receive the returned item, we will process your request within 5 business days and the Store Credit would be issued. Email notification will be sent to you once the store credit has been issued. Again, please note that store credit is only granted once returned items have been deemed to be unworn and in original condition.

How long does delivery take?

Delivery


FREE SHIPPING in Malaysia:

We are proud to offer free shipping for orders above RM 75.

West Malaysia
3 - 4 Business days

East Malaysia
4 - 5 Business days


FREE SHIPPING to Brunei:

For orders above RM 150, you get free shipping to Brunei.
Expect delivery between 4 - 5 Business days, depending on the time it takes for customs clearance.

Order shipped from our partner suppliers will take up to two weeks, 14 days to arrive.

Shipping and Delivery.

Shipping Policy


For more details, please view our shipping policy.

Has my order been successful?

Order


All successful order transactions will receive an order confirmation email within 30 minutes of purchase. If you have not received your order confirmation email, please check your order summary in “My Account” (if you have an account) or your email junk folder. Alternatively, contact our Customer Service team on LiveChat to confirm the placement of your order.

I have trouble applying my voucher to my purchase.

Voucher


Please ensure your purchase meets the Terms & Conditions listed on the voucher. Check the minimum spend amount, the expiry date and whether the voucher applies to sale items. Also, remember that voucher codes are case sensitive, so ensure you are entering the code correctly at checkout.

If you're still having troubles, please contact us through LiveChat or our phone number below.



Need some assistance? Contact us

The answer to your question could be right at your fingertips. Check our top Frequently Asked Questions above.

Still can't find what you're looking for? Chat with us by clicking the 'chat now' button on the bottom right-hand corner of the screen.

Alternatively, you can complete the form below, and our brilliant customer service team will reply to you within one (1) business day.

If your query is more urgent please call us between 9am and 6pm EVERY DAY of the week.







Call us 03 2035 6622 or 03 2027 4717
Or call our international Customer Support number(Germany): +49 30 609 847 591

Address:

Zalora Malaysia HQ
Unit A-5-1, Level 5, Block A
Southgate Commercial Centre
No. 2, Jalan Dua
Off Jalan Chan Sow Lin
55200 Kuala Lumpur

Customer service hours are 9am to 6pm daily.