We prioritise the safety of our community and customers while continuing to serve you. Due to the COVID-19 situation, ZALORA has commenced precautionary limitations for our employees with most of our teams working from home. Here are the latest updates from our team:

  • Select CollectCo branches will be temporarily closed. Please pick up from these CollectCo branches: MBE (Mail Boxes), Caring Pharmacy, and MyNews or opt for hassle-free delivery.

  • Returns via PostCo and NinjaVan will be unavailable until further notice. Please drop off your return item via PosLaju and select CollectCo branches: (MBE Mail Boxes, Caring Pharmacy, MyNews) or book a return pick up with Grab instead. Learn more about the returns process

  • You can always reach us via Chat (Monday to Friday, 8AM-12AM) from our app and website. Or send us an email 24/7 and we will respond on the next working day.

    We appreciate your support and understanding, and urge you to stay safe as we all navigate through this time.

    Find more details

    For further queries, please contact us on the following services:

    Monday - Friday, 9 AM - 12 AM
    IG DM
    Monday - Friday, 9 AM - 6 PM

    Monday - Friday, 9 AM - 6 PM
    We recommend you to reach out to us via ZALORA Chat for faster response and for us to meet your needs sooner. Send us a message anytime and from anywhere!
    Or leave us a message in the form below and we will get back to you within 24 hours:

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