About ZALORA

ZALORA is Asia’s leading online fashion destination. We are the largest and fastest growing fashion focused e-commerce site in Southeast Asia. Founded in early 2012, we are present in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Thailand, Vietnam and Hong Kong.

Offering an extensive collection of over 500 top international and local brands and designers, our customers can shop from thousands of products across men’s and women’s fashion apparel, shoes, accessories, and beauty categories online. We offer a thirty-day free returns policy, speedy deliveries within 1-3 working days, free delivery over a certain spend, and multiple payment methods including cash-on-delivery.

At ZALORA we believe your shopping experience should be easy and fun. We have a great team of local customer service consultants.


Easy navigation and intuitive operation

Our online store is well laid out and easy to use. During your first visit to ZALORA or when searching for a specific model, our customers and clients are guided through the shop step by step to complete their purchase quick and easily.


Simple and safe shopping

Once the desired items are in the cart, our customers can choose between the various secure payment options. Payment can be simply made by invoice, direct debit, prepayment or credit card. After a successful order, our customers are informed about the current status of their order. Each customer receives a tracking number with which they can follow up their order until delivery.


Fast Shipping

Our customers call it "flash shipping" - as we usually ship out orders the same day!


Free Delivery Available

At ZALORA, customers can qualify for FREE Delivery when the minimum basket size of RM75 is met, for both East and West Malaysia. See Shipping Fee Details.


Shoes and clothing will always vary - for example, a shoe might not fit. At Zalora, we accept returns within 30 days of delivery.


Comprehensive and personal service

Our customers and clients can use the customer services hotline or the customer service live chat on the topic “footwear and fashion" and also address their questions to the expert customer support. There is an extensive range of services available to our customers - personal, professional and speedy.


Product Range

On ZALORA, customers will find big brands such as Nike, American Apparel, New Look, River Island and many more to come.


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ZALORA Group and Rocket Internet

ZALORA is part of ZALORA Group, founded in late 2011 by Rocket Internet GmbH, and is Asia Pacific’s leading group of online fashion retailers which includes The Iconic in Australia and New Zealand.

Rocket Internet GmBH is the world's largest online startup incubator, some of its other ventures that have a presence in Malaysia & Brunei include, FoodPanda, Wimdu, and PricePanda