ZALORA Brand Ambassador Program Terms and Conditions

Jade EServices Malaysia Sdn Bhd (ZALORA Malaysia) maintains this website and is responsible for this promotion. You can access and use this website only if you agree to and accept the following terms and conditions applying to your use ("Terms and Conditions") without any limitation or reservation. Please read the Terms and Conditions carefully before accessing and browsing this website. You may download material displayed on the website for your non-commercial, personal use only. Additionally, you may not modify, reuse, report, or use the contents of the website for public or commercial purposes, including the text, images, audio, and video without Jade EServices Malaysia Sdn Bhd's written permission. Jade EServices Malaysia Sdn Bhd reserves the right to cancel or amend the promotions mentioned on the website or the Terms and Conditions at any time without prior notice. Any changes will be posted either within the Website or these Terms and Conditions.


  1. Promo Code is valid only on the first order made by each New Customer
  2. 50% Commission is valid only on the first order by a New Customer. Brand Ambassadors will earn 10% of subsequent orders made by the same customer within the next 60 days.
  3. Brand Ambassadors can earn a maximum of RM50 for each successful order by a new customer referred.
  4. Brand Ambassadors need to accumulate a minimum commission of RM50 in their accounts before they can cash out.
  5. Successful payouts via Store Credit will be made within 2 working days. If you would like to receive a cash payout instead, please be advised it will take 5-14 working days
  6. Commissions will not be paid on the purchase of non-sale items listed here
  7. Promo Code is not valid on non-sale items listed here
  8. Brand Ambassadors cannot bid for ZALORA terms for online paid marketing.
  9. Brand Ambassadors cannot post their Promo Codes on public places except on their personal social media platforms and personal websites.
  10. In view of ZALORA’s 30-day return policy, commissions will only be paid 40 days after an order has been successfully delivered. No commissions will be paid if customers cancel/refund orders within 30 days.
  11. Fraudulent activities will not be tolerated.
  12. ZALORA will not be liable for employment liability clauses.
  13. ZALORA will retain the right to terminate a Brand Ambassador or withhold payment within reason.
  14. Marketplace sellers are not entitled to apply for ZALORA Brand Ambassador Program.
  15. ZALORA reserves the rights to terminate commissions earned or to terminate seller accounts if any fraud or breach of Terms and Conditions.


  • Jade EServices Malaysia Sdn Bhd (ZALORA Malaysia) cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant joining the Program or as a result of entering the Program or accepting any prize. Jade EServices Malaysia Sdn Bhd is not responsible for any safe custody, return, non-delivery or missing of entries, late, misdirected, problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any web site, or any combination thereof, including any injury or damage to entrant's or any other person's computer or mobile telephone related to or resulting from participation or downloading any materials in the Program.
  • By entering the Program or accepting the prizes, You agree that no claim relating to such losses or injuries (including special, indirectand consequential losses) shall be asserted against Jade EServices Malaysia Sdn Bhd, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from the Program and acceptance of any prize, including without limitation, personal injuries, death and property damage.

Use of Personal Information

  • By entering the Program, You agree:
    1. to the use of your name and/or likeness, without compensation, for Jade EServices Malaysia Sdn Bhd's promotional and marketing purposes.
    2. to the use of the information submitted on the Program entry form, without compensation, for Jade EServices Malaysia Sdn Bhd's promotional and marketing purposes.
    3. to the use of your answers to the questions and/or tie breaker for Jade EServices Malaysia Sdn Bhd's promotional and marketing purposes.
  • Each individual participating to this competition acknowledges that:
    1. in respect of any Personal Information disclosed by her/him to Jade EServices Malaysia Sdn Bhd or obtained by Jade EServices Malaysia Sdn Bhd from her/him pursuant to this application:
    2. she/he is authorised to disclose such Personal Information; such disclosure complies with any Privacy Legislation from any country, within the geographical scope of this competition, and the use of such Personal Information by Jade EServices Malaysia Sdn Bhd as contemplated by this application (including, without limitation, the disclosure of such Personal Information to Jade EServices Malaysia Sdn Bhd's external agencies or third parties).
  • Jade EServices Malaysia Sdn Bhd and its affiliated companies respect the privacy of every individual who visits our Web site or responds to our advertisements and Programs.


  • Information - When using the website, you may be asked to enter Information. The Information will only be used for the purposes explained when you have been asked to enter the Information and/or in accordance with this Privacy Policy.
  • Provision of Information to Third Parties - We will not sell or otherwise transfer the Information to unaffiliated third parties without your approval. If applicable, You will have the opportunity to indicate whether You would like to "opt in" to receiving promotional and/or marketing information about other products, services and offerings from Us and/or any third parties.
  • Analysis of User Behaviour - We reserve the right to perform statistical analyses of user behaviour and characteristics in order to measure interest in and use of the various areas of the website and to inform advertisers of such information as well as the number of users that have been exposed to or clicked on their advertising banners. We will provide only aggregated data from these analyses to third parties. We are not responsible for any actions or policies of any third parties who request personal information and You should check the applicable privacy policy of that party.
  • Cookies - You should be aware that information and data may be automatically collected through the use of "cookies". "Cookies" are small text files a website can use to recognise repeat users and allow Us to observe behaviour and compile aggregate data in order to improve the website and to target its advertising. Cookies do not attach to Your system and do not damage Your files. If You do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows You to deny or accept the cookie feature.
  • Updating or Removing Information - You may notify us of any updates, amendments and corrections to previously collected Information by using the Feedback Form on the website. Further, upon Your request, We will use commercially reasonable efforts to delete Your Information from our database (but in any event such deletion will be carried out within ten (10) business days). However, it may be impossible to delete Your entry without some residual information because of backups and records of deletions.
  • Changes to this Policy - We reserve the right, at any time, to modify, alter, or update this privacy policy and any changes shall be notified to You.

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