These terms govern the relationship between you and ZALORA South East Asia Pte Ltd and/or its affiliates ("ZALORA" or "us, our, we") in relation to the ZALORA NOW Delivery program (“Program”). When you sign up for the Program, you accept these terms.

MEMBERSHIP VALIDITY AND CANCELLATION

You warrant to us that you are at least 18 years old and a resident in Malaysia at the time of your application or renewal for the Program.
In order to sign up for ZALORA NOW you need a registered ZALORA customer account. The validity of your membership is for a period of 12 months, after that your subscription will be cancelled automatically. You can cancel your membership within the first 30 days of ordering by contacting ZALORA customer service. If you have not made any eligible purchase using ZALORA NOW service, your membership can be cancelled and you will receive a full refund of your membership fee. Once an eligible purchase has been made your subscription cannot be cancelled.

ZALORA NOW BENEFITS

Membership in the Program entitles you to unlimited next-day delivery for all your orders at no additional cost from www.zalora.com.my (see express shipping terms here). There is no limit on the number of your orders or any minimum value threshold for each order.
We strive to meet the promised delivery times but we seek your understanding that during certain periods deliveries might take a little longer.

ELIGIBLE ORDERS

The ZALORA NOW delivery Program applies to products sold on www.zalora.com.my which are fulfilled by ZALORA only (designated as “Sold By ZALORA” on their product pages). Products sold by other sellers are not eligible under the Program.
If only some items in your order are eligible for the NOW program, you will pay applicable shipping charges for the ineligible items. Changing or combining orders, or changing your shipping address, speed, or preferences might affect NOW eligibility. Certain purchases may only be entitled to Standard Shipping because of their size, weight, and other shipping characteristics.

LIMITATIONS

We reserve the right to accept or refuse membership in the Program in our sole discretion.
We may send you email and other communications related to the ZALORA NOW Program and your membership (regardless of any settings or preferences related to your ZALORA account).
You may not transfer or assign your membership or any benefits, including promotion codes for NOW memberships or benefits, except as allowed in these terms.
Program members may only utilize the Program benefits for themselves. They are not permitted to purchase products for the purpose of resale, rental, or to ship products directly to their customers or potential customers using ZALORA NOW benefits.
From time to time, ZALORA may change the membership benefits. We will inform you of any changes.
IN ADDITION TO ALL OTHER LIMITATIONS AND EXCLUSIONS IN ZALORA’S TERMS OF SERVICE AND TO THE FULLEST EXTENT PERMITTED BY LAW, ZALORA AND OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT WITHOUT LIMITATION TO ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOSS OF USE, PROFITS, DATA OR OTHER INTANGIBLES, DAMAGE TO GOODWILL OR REPUTATION, OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, ARISING OUT OF OR RELATED TO THE USE, INABILITY TO USE, PERFORMANCE OR FAILURES OF THE PROGRAM, IRRESPECTIVE OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR ARISE IN CONTRACT, TORT, EQUITY, RESTITUTION, BY STATUTE, AT COMMON LAW OR OTHERWISE.
NOTHING IN THESE TERMS AND CONDITIONS SHALL EXCLUDE OR LIMIT ZALORA’S LIABILITY FOR DEATH OR PERSONAL INJURY ARISING FROM ITS NEGLIGENCE, FRAUDULENT MISREPRESENTATION, AND MISREPRESENTATION AS TO A FUNDAMENTAL MATTER OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR MEMBERSHIP.

AGREEMENT CHANGES

We may amend these Terms from time to time and we will notify you of the changes to your email address on file. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions.
YOUR CONTINUED MEMBERSHIP AFTER THE NOTICE CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP AND INFORM US WITHIN THREE DAYS AFTER THE NOTICE.

TERMINATION

  We reserve the right to immediately terminate your membership in the Program and forfeit any fees paid to us if you a) are in breach of any of these terms or any applicable law, b) committed fraud or misuse of the Program, or c) harmed or is likely to harm our interests.
We may terminate your Program membership by notice for reasons not related to your breach of these terms. . If we do so, we will give you a prorated refund based on the number of full months remaining in your Program membership. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.


GENERAL

These terms are governed by the laws of Malaysia. Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Malaysia International Arbitration Centre (“MIAC”) in accordance with the Arbitration Rules of the Malaysia International Arbitration Centre ("MIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Malaysia. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English.