Have A Question?
We're here to help!Check out our FAQ here
Enjoy the flexibility of our free returns policy!
- Luxury category items: you must include an unboxing video prior to your return. Click here to find out how.
- Pre-loved & fine jewellery category items: within 7 days from the date of delivery.
- Lifestyle category items and fragrances: within 15 days from the date of delivery.
- All other category items: within 30 days from the date of delivery
- Due to final clearance, hygiene concerns or supplier requests, certain items are non-returnable, non-refundable, and non-exchangeable. Click here to learn more.
Only for returnable Beauty items, returnable Lifestyle category, Fine Jewellery, and Electronic Accessory items, returns are only applicable if the product is in its original packaging, unopened, unused, and with seals and tags intact.
Pack your item (with its original packaging and tags intact) together with the returns slip and invoice (Seller only) into your ZALORA delivery package and submit your return request online. Drop off at PosLaju/NinjaVan/JnT (Malaysia), PostCo/CollectoCo (Klang Valley), and Jifee - SF Express (Brunei). Or book a return pick up via NinjaVan (Klang Valley), Grab (Malaysia) or Jifee - SF Express (Brunei).
Any additional items delivered with your order (i.e. product tags, dust bags, branded boxes, and/or gift with purchase) must be returned together for the refund to be processed successfully.
For more details, please visit our FAQs here.Should you have any questions regarding this product, please feel free to get in touch with our friendly Customer Service Team here.
- Cash on Delivery is disabled on this item.
- Due to supplier's request for this item, please note that the available payment methods are currently pre-paid options such as via Credit Card, Online Banking, Paypal and ATM/CDM.
- Should you have any questions, please feel free to drop us an email here